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Branded hospitality products and packaging

Ooh! Collection Limited

This website is owned and operated by Ooh! Collection Limited a company registered in England and Wales (company registration number 9519128) whose registered office is at 27 Old Gloucester Street, London WC1N 3AX. Our registered VAT number is216061347.

Unless we say otherwise, we use the terms "Ooh! Collection", "we" and "us" on this website throughout the website terms and conditions, which include the Website Terms of Use, Privacy & Cookie Policy and our General Terms and Conditions of Sale .

If you want to ask us anything about this website, or any of our terms, then please contact us.


The Website Terms apply to your use of the Ooh! Collection at  (the "Website") and to any order you place on the Website. You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, or placing an order on the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do not use this Website.

If you are a corporate customer please ask for our corporate terms and conditions.

 All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website. 


You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal use. You may not use the content of the Website for any commercial purposes whatsoever.


Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Ooh! Collection Limited products available in the UK. Ooh! Collection Limited may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable. There will be an added delivery charge for orders outside the UK.


All rights, including copyright and other intellectual property rights, in and to this Website are owned by Ooh! Collection Limited.

Privacy and Cookie Policy

Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website, and you can view our Privacy and Cookie Policy . Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy and Cookie Policy in its entirety.


We recognise the discretion of our clients and concern for your confidentiality.

Rules for Submissions

You must be 18 years of age or older to use and purchase from this website. The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products through the Website.

Exclusions of liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages arising out of or in connection with these Website Terms or your use of the Website and all its products.

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.


these general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through (the "Website"). You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase from us. Our acceptance of your order will take place only when moneys have been transferred from PayPal. Prior to dispatch of the products. Ooh! Collection has the right to decline an order for any reason, including legal and regulatory reasons. 

If we cannot supply you with the product you have ordered, we will not process your order, we will inform you of this in writing (email) and, if you have already paid for the product, refund you in full as soon as reasonably possible.


During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the PayPal account being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using a secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

All products ordered will remain the property of Ooh! Collection Limited until we have delivered the products to the address specified by you.


We aim to dispatch orders within five working days of the order being placed. Orders placed after 12 pm Friday or during weekends will be dispatched the next working day. Working days are Monday to Friday excluding Bank Holidays. UK Mainland ONLY.

Please note that certain products may be subject to alternative delivery charges, restrictions.

If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.

Delivery  within the UK

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Ooh! Collection Limited reserves the right to define what can and cannot be delivered to which destination. There will be an additional charge for delivery outside the UK .Please email for further details.

Payment - Purchases will be made in Pounds Sterling.

Changes to your order

Any changes to your order must be notified to us by email within 24 hours as thereafter the products may well have been dispatched.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the PayPal account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.

Returns/Refunds Policy

We endeavour to dispatch your products as ordered but occasionally damages or shortages may occur. For damaged goods or shortages the following returns and refunds policy applies:

·  Before returning damaged or faulty goods we request that you contact us by email.

·  All damages or shortages must be reported to us within 24 hours of receipt of goods.

·  All packaging must be retained to enable a full investigation to take place. Please ensure that the delivery docket is signed “damaged on arrival”.

· We cannot be held liable for orders shipped in good faith to an incorrect address due to wrong details having been entered on your registration form.


Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, please contact us for replacement or, where this is not possible, for a refund.